Quality Matters Consulting helps companies across the conservation, hospitality, tourism and travel sector to identify areas where their standards can be improved and then to identify solutions on how to achieve it. We also specialize in handling brand transitions, brand makeover and new brand strategies, website planning, marketing growth. We deal with digital marketing, social medias, campaigns and the creation of marketing collateral material.

 We look into customers’ experiences on the ground, customers experiences before and during the reservations process and post-sale. We create and implement systems useful to make guests feel understood and looked after. We create ideas on how to ensure that guests have a life-enriching if not a life-changing experience. We also love to get involved in refurbishments, sourcing of soft and hard décor, food and beverage planning, menus creation, mystery-shops.

 We advise on community relations and help create sustainability practices.

We are passionate about conservation as a tool to protect land, support communities, expand self-resilience and ensure the survival of indigenous cultures.

 Our diverse but cohesive background in project management, customer service, writing, exploring, travel and our entrepreneurial record in several countries and continents ensure that we have a broad understanding of what is needed to maintain and enhance quality. Because Quality Matters…